At IEF The Game Stop, we aim to provide our customers with the best gaming experience. If you are not satisfied with your purchase, please review our refund guidelines below.

1. Eligibility for Refunds

• Refunds are only available to registered users who have placed an order through their personal account on our website.
  • The order must appear in your order history.
  • Refund requests must be submitted via your User Dashboard within the allowed time frame.

1. Refund Process

1. Log in to your account on our website.
2. Go to Dashboard → Refund Request.
3. Submit your request along with required details.
4. Our customer service team will review your request and update the status (Accepted or Declined) in your dashboard.

1. Refund Conditions

• Digital Games & Software:
  o Refunds are allowed with a 30% deduction.
  o The deduction is calculated based on the minimum price of the game (either the purchase price or the lowest live shop price, whichever applies).